These large-scale hospitals, due to distributed systems, patients
keep searching for the correct number for this service while
patients sometimes don’t have luxury for wasting time.
Doctor appointments one of the most important hospital service,
Patients requesting doctors or visits reservation were manually
done, patients wait a lot of time in Queue till agent receives the
call and reserve on-behalf.
During Pandemic, Hospitals have limited resources of doctors,
nurse and Staff to adopt with patients calls, automated and
integrated system is a must, Patients can review Tests results and
Call Doctor Live Video for follow up cases.
Patients’ information and history are beneficiary to deliver quality
of service for patients and follow up cases.
Measuring Patients satisfactions are a key factor and need to be
addressed.
Communicating the new IVR structure and smart service delivery
from both sides Caller “patient” and the Agents & doctors on how
to move on to the new generation of technology
developing solution to have scalable system which can be
extended to serve all different departments and business
functions with minimum needed changes.
Ensure high-quality experiences for patients, doctors and agents.
Measure agents’ efficiency with reports.
